Refund policy

Last updated: October 2, 2026

At Aero-Etch®, we build tools meant to be used. Our return policy is written the same way.

THE CARVE IT OR SEND IT BACK GUARANTEE

Use your Aero-Etch® system. If within 90 days of delivery you are not producing a finish you would sell, contact support@aeroetch.com. Our team will troubleshoot with you first — most issues are resolved with a pressure or stencil adjustment.

If we cannot resolve it, we will provide a prepaid return label and refund your purchase less a flat return shipping fee.

WHAT THE GUARANTEE COVERS

The guarantee applies to Aero-Etch® systems and equipment:

  The Artisan Pro Sandcaring Studio 
  The Aero Pro Sandcarving Studio
  The Aero Sandcarving Kit
  The Artisan Stencil Making Kit
  The Aero-Etch® Sandcarver
  The Aero-Etch® Sandcarving Booth
  The Aero-Etch® Compressor Adapter

Consumables, replacement parts, and accessories purchased on their own — including abrasive media, aerosol propellant, stencil film, printer film, release paper, safety supplies, and replacement components — are not eligible for a satisfaction return. They remain covered by our 90-day defective product policy below.

WHAT COMES BACK, AND WHAT YOU KEEP

Return the tools and equipment. Any consumable or safety items included with your system — abrasive media, aerosol propellant, safety pack, accessory pack, and starter glass blank — are yours to keep and are not required for a refund.

FEES AND CONDITIONS

There is no restocking fee. Products do not need to be unused or in original packaging.

Return shipping is a flat fee deducted from your refund, regardless of actual carrier cost:
  The Aero Pro — $45
  Any single tool returned on its own — $25

Returns must be requested within 90 days of delivery and shipped within 14 days of receiving your return label. Refunds are issued within 5–10 business days of receipt.

DEFECTIVE PRODUCTS
If a product is defective or does not perform as intended, contact us within 90 days of delivery with photos or video. Resolutions may include technical support, replacement parts, or full replacement. Defective-product returns are always free — no return shipping fee applies.

DAMAGED SHIPMENTS
If your order arrives damaged, photograph the packaging and product and contact support@aeroetch.com. We will assist with the carrier claim.

Questions: support@aeroetch.com

ETCHCOM, inc. · 4B Christopher Columbus Ave, Danbury, CT 06810